After sales service rules
In order to better provide users with the perfect after-sales service, the company developed the following service details:
1, free guide installation; free debugging; free training;
2, the normal use of the case, the equipment warranty for one year, life-long technical services;
3, if there is a fault, will be processed at the fastest speed:
A, the city within 2 hours to reach the user site;
B, the province within 10 hours to reach the user site;
C, other provinces within 24 hours to reach the user site (except in remote areas).
4, the warranty period, the company's service staff to visit customers regularly;
5, adequate spare parts, to meet the needs of all types of users;
6, more than the warranty period, the company can provide regular annual maintenance and technical services:
A, to provide the operation of detection;
B, anomaly detection and treatment;
C, provide technical guidance for maintenance and maintenance;
D, answer user questions.
